Unified inbox
Threads are grouped by who has to act next, not by when they arrived, so the top of the screen is your work and the rest is the record. Open a thread and the stay it belongs to is already beside it, along with the agents covering that part of the visit.

- Needs you
- Nobody has replied yet
- Waiting on them
- You replied, the guest has not
- Settled today
- Closed, and kept on record








