One inbox, one guide, six agents.

Fredo collects guest messages from every channel, answers them from the house guide you wrote, and creates the cleaning work after each stay.

Who is staying now, and who is arriving.

One inbox for every channel, one calendar across every property, and the guide your guests open. Three screens, and nothing else to check.

Unified inbox

The Fredo inbox. Threads grouped into Needs you, Waiting on them and Settled today, with a conversation open beside them showing a guest asking about the door code and Fredo answering from the guide.

Threads are grouped by who has to act next, not by when they arrived, so the top of the screen is your work and the rest is the record. Open a thread and the stay it belongs to is already beside it, along with the agents covering that part of the visit.

Needs you: Nobody has replied yet
Waiting on them: You replied, the guest has not
Settled today: Closed, and kept on record

Calendar

Every property on one month, one row each, with the number of nights written on each stay. Switch to the timeline view when two bookings overlap and you need to see which.

Arrivals and departures: To the hour you set, on the day you set it
Empty nights: The gaps between stays that nobody has booked
All properties, or one: The same month, filtered to what you want to see

Guest app

A link in the booking, opened on a phone. Their stay, their door code, their checkout time and a way to reach you.

No download. No account. And the door code is still there when the signal is not.

The Your Stay screen of the guest app, showing the property, the nights left, the guests, the checkout time, the address, the booking reference, the door and the host.

You write it once. They open it at the door.

The same guide from both sides. You add entries on a laptop over an afternoon. Your guest reads them on a phone at the front door, with no download and no account to create.

A property in Fredo with its contact, check in and check out times, door code and network filled in, and the house guide below it showing entries for the kitchen, the bedroom and the bathroom. — What you fill in: the property details, the door code, the network, and the chapters, one entry at a time.

The Fredo guest app welcome screen for Harbour Loft at 4 Cooper's Yard, showing three guests, five nights, an eleven o'clock checkout, the door code and the wifi network.

The House screen of the guest app, with the wifi network at the top and coloured tiles for Your House, Devices, Essentials, Parking and Accessibility.

The Explore screen showing The Fisherman's Arms, a pub an eight minute walk away, with the host's note about the terrace over the estuary bend.

Chapters
Your House, Devices, Essentials, Parking, Accessibility. Written once, in the order a guest needs them.
Nearby
Your own recommendations: the coffee shop, the pharmacy, the walk worth doing. Written by you, not scraped from a listings site.
Notices
The lift is out until Thursday. Write one line and everyone staying this week sees it.

What runs while you are asleep.

One agent for each stage of a stay, assigned to the properties and guests it covers. Cleaning created the moment it is needed, and one calendar keeping every listing in sync.

Agents

Each agent answers from your guide and nothing else, and sends the entry it used along with the reply.

Drafts by default: Nothing reaches a guest until you send it
Sends when you allow it: One agent at a time, and you can switch it back
Hands the thread back: Where your guide is silent it says so, rather than guessing

Cleaning

The sessions list, with stays grouped into In the property and Coming up, each showing the property, the dates, the number of nights, and how far through its checklist it is.

Every stay carries a checklist, and the count beside it is what your cleaner has left to do. The moment a stay ends, the clean and anything that needs fixing are created and assigned to the person who does them.

In the property: Somebody is staying in it right now
Coming up: The next eight stays, in the order they arrive
The checklist: What is still outstanding before the next arrival

Channels

Every property you run, in one list, each with its own guide and one shared calendar underneath. Book a property on one channel and it stops being bookable on the others.

Airbnb
Booking.com
Direct bookings
One calendar

The Properties list showing five properties with their addresses, each marked Live.

Five stages in every stay
A stay has several stages, so Fredo does not treat it as one long conversation. It splits the stay where it divides, and one agent handles each part.
1. Pre-arrival
2. Arrival
3. Stay
4. Checkout
5. Afterwards
Four ways a guest reaches you
Whichever one a guest uses, the message lands in the same thread against the same stay. You never answer the same question twice because it arrived twice.
Airbnb
Booking.com
Direct bookings
The guest app
One thread
Two ways an agent can work
Every agent starts in draft mode and waits for you. Letting one send on its own is a setting for that agent alone, and you can switch it back at any time.
Drafts for you to send
Sends on its own
One source behind every answer
Every reply carries the guide entry it was drawn from, so months later you can see exactly what the agent read before it answered. Where your guide is silent, it hands you the thread instead of inventing an answer.
The guide entry it used
What was retrieved
What was sent
One calendar behind every listing
Book a property on one channel and it stops being bookable on the others. The calendar you check in the morning is the one every listing works from.
Fri12Fri the 12, booked on Airbnb
Sat13Sat the 13, booked on Booking.com
Sun14Sun the 14, booked on your own website
Mon15freeMon the 15, not booked

Twenty minutes to a working guide.

Four chapters are enough to publish. Fill in the rest when a guest asks you the same question twice.

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